Inbox

To access a list of files sent to you that you have not yet received, from the Exchange home page, click the Exchange Menu button in the top right corner and select Mailbox.

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2. Click ECS Mailbox > Inbox. To see files that you have received already, access your Received Files instead. A file is marked as received once your agency management system's download process retrieves it from the active queue. It retains a status of Received unless it is resent (i.e., added to the active queue to be downloaded again).
   
   Note: Agencies typically access only the Inbox and Received Files features; the Outbox and Sent Files are intended for carrier use.
3. To view Inbox items, you can enter a portion of the carrier account code and/or mailbox code in the Mailbox field. Alternatively, you can leave this field blank to retrieve items for all carriers.
4. Modify the Start Date/Start Time and Stop Date/Stop Time fields to determine the date/time range. The date range cannot exceed 90 days.
5. Click Search.
6. A list of results displays. Note the following:
   • The Producer column contains the first producer code to display in the file. If none are included, this column is blank.
   • The Message Size column indicates the original file size, while the Zip Size indicates the file size after compression by Transfer Manager.
   • An Inbox item can have a status of Sent (in the active queue waiting to be received) or Hold (temporarily suspended from the active queue).
   • The Download Type column indicates whether this is a Policy download, Claims download, Direct Bill download or eDocs & Messages download file.

You can perform the following actions:

1. • Click the link in the Date column to view the file history, which provides detailed information on the sending of the file and any associated events as well as a link to download the file (available for admin users only).
   • Click the link in the Name column to view additional information on the file and any associated events as well as a link to download the file (available for admin users only). This view also provides a searchable list of all transactions included in the file and the option to resend one or more transactions individually.
   • Click Refresh to update the list to reflect any recent changes (e.g., to include any files just sent by a carrier).
   • Click Cancel to remove the file from your agency's mailbox, preventing it from being downloaded.
   • Click Hold to delay the file from being received until its Hold status is released.
   • Click Release to remove the hold status of the checked file(s).
   • Click Download to download the file and save a copy locally.

Click the Leave Mailbox button to return to the last Exchange screen you were on when you accessed Mailbox via the sidebar menu.