Received Files

To access a list of files that you have received from carriers and downloaded in your agency management system, from the Exchange home page, click the Exchange Menu button in the top right corner and select Mailbox.

Click ECS Mailbox > Received Files. To see files that you have not yet downloaded, access your Inbox instead.

Note: Agencies typically access only the Inbox and Received Files features; the Outbox and Sent Files are intended for carrier use.

To view received items:

Enter a portion of the carrier account code and/or mailbox code in the Mailbox field, or leave this field blank to retrieve items for all carriers.

Modify the Start Date/Start Time and Stop Date/Stop Time fields to determine the date/time range. The date range cannot exceed 90 days.

Determine how the date filter entered in step 2 should be interpreted:

Sent Date- Date the file was sent.
Received Date- Date you connected to your mailbox and retrieved the file.
Acknowledged Date- Date the carrier received an acknowledgement from ECS that the file was processed in Transfer Manager (confirming that you received the file). If the carrier has enabled auto-acknowledgements, this is the same as the Received Date filter.

Click Search.

By default, only 25 rows display per page; to modify the number of results per page, click the desired number in the upper right corner of the list.

You may also choose to view the data in any of the following formats:

Interactive Grid- This is the default view.
HTML Table
CSV
Excel (You will be prompted to open or save the Microsoft Excel file.)

To narrow the results, type a portion of the content of any of the columns in the Find on Page field. The list refreshes automatically as you type.

To sort by any of the columns in the list of search results, click the column header. To sort in the reverse order, click the column header again. The header of the column currently used as a sort displays in italics with an upward arrow if sorted in ascending order and a downward arrow if sorted in descending order.

The Producer column contains the first producer code to display in the file. If none are included, this column is blank.

The Message Size column indicates the original file size, while the Zip Size indicates the file size after compression by Transfer Manager.

Items in the Received Files list have a Status of any of the following:

Received- File has been downloaded.
Acknowledged- File has been downloaded, and the carrier has received an acknowledgement that the file was received.
Auto-acknowledged- File has been downloaded and automatically given a status of acknowledged because carrier has chosen not to receive acknowledgement files.

You can perform the following actions:

Click the link in the Send Date or Recv Date column to view the file history, which provides detailed information on the sending of the file and any associated events (date sent/received/acknowledged/resent) as well as a link to download the file (available for admin users only).
Click the link in the Name column to view additional information on the file and any associated events as well as a link to download the file (available for admin users only). This view also provides a searchable list of all transactions included in the file and the option to resend one or more transactions individually.
Click Refresh to update the list to reflect any recent changes (e.g., to ensure the Status is up to date and to add any files recently received by the agency to the list).
Click Re-Send File to add the file to the active queue so that it can be downloaded again. You might wish to do this if you experience a technical issue and the file does not download correctly.
Click Download to download the file and save a copy locally.

Click the Leave Mailbox button to return to the last Exchange screen you were on when you accessed Mailbox via the sidebar menu.