Mailbox Setup

The Mailbox Setup tab enables admin users to manage the automatic download setting by download type, reset login attempts and change the passwords for all mailboxes to which they have access. In addition, the Mailbox Setup tab also displays mailbox information that includes the mailbox name, mailbox IBM machine address, and mailbox description.

  1. From the Exchange menu, select Mailbox.
  2. Then select the Mailbox Setup tab. Your list of mailboxes display.

Inbox Preferences

Inbox Preferences allows you to control when the download file is made available to your management system by enabling you to configure your mailbox settings to specify which download file types will automatically downloaded to your management system, and which download file types will remain in your Inbox until you are ready to release them. Access to Inbox Preferences is determined by the user’s Role, which must be set to Admin.

By default, all download file types are set to download automatically the next time your management system connects. If, for example, your organization is in a transition period with migrating over to a new management system, you may want to revise the default download settings.

Updated Inbox Preference settings will apply to new incoming files and the files will be accessible in the Exchange mailbox. Files toggled off are assigned an Available status and must be released by a user for download to the management system. Files with an Available status cannot be accessed in the Classic mailbox.

To update the Inbox Preferences for a mailbox, complete the following steps:

  1. Click the Edit Settings button in the row of the Mailbox whose preferences you want to change.
  2. A pop-up window displays with the Preferences tab selected. For each download file type, click the button to turn on or off automatic download. Click the button for All to turn on or off automatic download for all download file types.
  3. Click Save.

    If you turned off all download, a warning message displays confirming you want to do this as your automated downloads will be severely limited. Click Confirm to continue or click Cancel to return to the Preferences tab to revise your selections.

Reset Login Attempts to Unlock a Mailbox

Three failed login attempts result in a mailbox being locked. Locked mailboxes cannot be accessed, and files cannot be sent from them. The Bad Logins column for each mailbox indicates how many failed login attempts have occurred: a value of 0, 1, 2, or 2+ displays.

You can unlock a mailbox only if the Bad Logins count is 2+. To unlock a mailbox, click on the Reset Bad Login Attempts button next to the mailbox name. The bad login number will reset to 0.

Change Mailbox Password

From the Actions column, you can change a mailbox’s password. Passwords are managed, but are not visible, within Exchange.

Required: If you change your Mailbox password here you must also change it in your broker management system to ensure continued download functionality.

To update a Mailbox password, complete the following steps:

  1. Click the Edit Settings button in the row of the Mailbox whose password you want to change.

  2. A pop-up window displays. Click the Set Password tab.

  3. Type the new password in the New Password field, type the password again in the Confirm New Password field, and then click Save.

    Note: When changing the Mailbox password in Ivans Exchange, the password cannot be the same as the Mailbox Name.